Sales & Financing: Training in proven automotive sales procedures and closing techniques, including Repair Order (RO) processes and compliance with California state laws and regulations. Guidance is provided on implementing simple and accessible customer financing programs. Complete setup assistance and staff training are included to ensure successful adoption.
Parts Pricing & Markup: Development of strategic parts pricing and markup models tailored to local market conditions, demographics, and competitive landscape. The goal is to maximize profitability while maintaining competitive and customer-friendly pricing.
Operations Improvement: Hands-on consulting to improve shop operations from the front office to the service bays. Includes one-on-one coaching with management, service advisors, and technicians to streamline workflow, improve communication, and increase overall productive
Estimate Procedures: Training on creating accurate and transparent repair estimates that build customer trust. Focus is placed on understanding the customer perspective, avoiding unnecessary upselling, and maintaining awareness of competitor pricing and marketing.
Aftermarket & OEM Support. Consulting support for both aftermarket and OEM parts across newer and older vehicles. Guidance includes proper component selection, performance considerations, and identifying the best market fit for customer needs.
